bd15 Privacy Policy —
Your Information Is Protected

bd15 ("we", "our", or "platform") operates a trusted online gaming platform for Bengali-speaking players in Bangladesh. This Privacy Policy ("Policy") explains what kinds of personal information we collect, the purposes for which it is used, who it may be shared with, and the steps we take to protect your information.

By using bd15's website, mobile platform, and related services, you will be considered to have accepted the terms of this privacy policy. We ask that you read this policy carefully and in full.

2.1 Information Provided Directly by You

When you register with bd15, manage your account, or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Valid email address and contact details
• Identity document information (national ID or passport — as part of the KYC process)
• Payment-related information — such as bKash, Nagad, Rocket, Upay, or bank account details
• The content of messages you send to customer support

2.2 Automatically Collected Information

While you use the bd15 platform, the following technical information may be collected automatically:

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Login time, session duration, and details of pages visited on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and regulatory compliance, we may receive information about you from trusted third-party organisations. This information is always exchanged through secure, encrypted channels.

bd15 uses collected personal information for the following legitimate purposes:

• Account Management: Completing the registration process, verifying accounts, and ensuring secure login.
• Service Delivery: Smoothly processing deposits, withdrawals, bonuses, and gaming activity.
• Customer Support: Resolving your questions and complaints via live chat and email.
• Security and Fraud Prevention: Detecting unauthorised transactions, multiple accounts, and suspicious activity.
• Responsible Gaming: Monitoring problematic gaming behaviour and providing necessary support.
• Marketing Communications: Sending relevant offers and updates based on your consent.
• Legal Obligations: Meeting applicable laws and regulatory requirements.

bd15 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: With payment partners such as bKash, Nagad, Rocket, Upay, and banks to process transactions.
• Technology Service Providers: Contracted partners for secure server management, analytics, and technical support.
• Identity Verification Agencies: Trusted verification organisations to complete the KYC process.
• Legal Requirements: Where disclosure is mandatory due to court orders, investigative authorities, or other lawful reasons.

All third-party partners operate under our strict confidentiality agreements and may only process information for specified purposes.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bd15 uses cookies to keep your login session active, remember your preferences, and improve the performance of the platform.

5.2 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — without these, the service will not work properly.
• Functional Cookies: For remembering your language preferences and account settings.
• Analytics Cookies: For understanding patterns of platform use — this information is analysed in aggregate form.

You can manage cookies by changing your browser settings, though some services may not function properly as a result.

bd15 uses industry-standard security technologies to protect your personal information. The key components of our security framework are as follows:

• SSL Encryption: All pages and transactions on the platform are protected by TLS/SSL technology, keeping data exchange completely secure.
• Password Hashing: Your password is never stored directly — it is transformed using a strong hashing algorithm.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Reviews: Our technical team regularly tests the security of the system.
• Restricted Access: Only authorised staff may access personal information, strictly on a need-to-know basis.

bd15 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Information for active account holders is retained for as long as the account remains open.
• Even after an account is closed, transaction records may be retained for a specified period due to legal obligations.
• Information for inactive accounts is securely deleted after a set period, unless there is a legal reason to retain it.

bd15 respects your right to privacy. You have the following rights regarding your information:

To exercise these rights, please contact our support team: [email protected] — we are also available 24/7 via live chat.

bd15 strictly does not provide services to persons under the age of 21. Age verification is mandatory during our registration process. If we become aware that a person under the age of 21 has opened an account, that account will be closed immediately and the associated information will be securely deleted.

bd15 may update this privacy policy from time to time. If there are significant changes, we will notify you at your registered email address. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The latest version of the policy will always be available on this page. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• [email protected]
• 24/7 Live Chat — log in to the platform and get support in Bengali at any time

We generally aim to respond promptly to all requests according to BST (UTC+6) time.